Your Cisco Unified Communications Network (VoIP) is one of the most critical investments your company will make. In today's environment of converged Voice and Data networks, it is imperative that there is constant care to ensure that your network is performing at its highest level. Many companies that have invested in this technology find themselves without the level of experts internally to manage all of these components-ISG can offer that support.
ISG's team of highly-qualified experts will work closely with your staff to evaluate your current system configuration and related maintenance agreements. From these findings, ISG will provide a "system service" base line to develop your ISG Support Agreement. The process includes;
- Pro-Active Notification and Mediation
- IOS Software Maintenance and Upgrades as Required and Recommended
- Patches/Critical Updates
- Cisco SmartNet Management
- Code Maintenance and Upgrades
- Adjustments to Network QoS Policies for Call Quality
- IPCC Call Center Support
- On-Site Hardware and Non-Hardware Remediation
Call us today for further details, and to schedule an evaluation.